OAKTREE Life & Annuity Brokerage serves the needs of independent life and annuity agents across the United States have been using ôBelyx to meet their call canter needs and goals. Before using ÔBELYX oak tree was in search for a system that Increase agents’ talk time, a lead management system that allowed automated scrubbing of ‘Do Not Call’ list, agent specific call disposition and management while allowing training and coaching of agents to ensure higher quality of service.
ôBelyx addressed those issues with a Web based system that allows supervisors to remotely monitor agents, assign leads and distribute them to agents based on availability and skills. More importantly ÔBelyx turnkey solution including predictive dialer and analyzing tools with no investment in IT or infrastructure allows agents to dramatically increase call time. “Our agents are spending twice as much time talking to prospects instead of dialing and dealing with answering machines and busy signals. “The service is very simple to purchase and easy to use. We buy as much capacity as we need and when we need it.” – John Irvine, President of OAKTREE Life & Annuity Brokerage
An interview with Vikki Moore of Oak Tree financial about ÔBelyx answered common call center issues such as talk time. “ôBelyx solution allows our calling agents to be accountable on a daily basis with the instant management tool” – Vikki Moore of OAKTREE Life & Annuity Brokerage. In addition ôBelyx allows companies ranging from mom and pop shops to large size business to set up their own call canter instantly with no added equipment other than a CPU and a headset. ôBelyx takes sophisticated call centers and makes them simple as Internet.
About 3CLogic, Inc.
3CLogic Inc., a privately held corporation based in Rockville, Maryland, is the provider of ôBelyx, the first VoIP Call Center platform based on Telephony Applications Grid (TAG). Based on TAG, ôBelyx achieves major performance gains over traditional client-server approaches. ôBelyx provides power, auto and predictive dialing that is completely software-based, includes outbound IVR, and runs over the Internet. Integrated with comprehensive performance tools, ôBelyx lets subscribers analyze campaign and agent performance for greater efficiency gains and business productivity. A simple user interface makes adoption easy by agents and administrators alike. As a Software-as-a-Service (SaaS) provider, 3CLogic delivers solutions over the Internet using a secure, scalable application and system architecture, which allows our customers to eliminate expensive up-front hardware and software costs and to quickly deploy and adopt our on-demand software. For more information about 3CLogic please visit http://www.3CLogic.com or call 240-454-6347.